Gail is the Director of Operations for MTS TRAVEL. She previously managed the Humanitarian NGO and Church Headquarters customer segments and managed the MTS Ephrata Travel Service Center prior to that. During her leadership she’s been responsible for managing multiple customer segments with up to 30 direct reports both at headquarters and virtual based employees. She also had responsibility for the implementation of key accounts, Aergo on-line booking system and Project and Account Management. Her travel industry experience amounts to a total of 19 years, eight of those with MTS TRAVEL.

Gail was employed for 11 years by a large corporate travel firm, Rosenbluth International/American Express, holding various positions as Support/Packaging/Ticketing agent, Domestic & International Travel Consultant, Team Leader and Operations Leader. She successfully managed a reservation center with up to 24 direct reports, including the implementation of a 24M corporate account. Her responsibilities also encompassed the delivery of quality service to clients through demonstrating expertise on technology products including the Travelport on-line booking tool and web-fare automation. She further engaged in Topaz audit training and testing resulting in a 99.4% accuracy rate for her operation, which is best in class in the industry.

Gail has a commitment to excellence, which is evidenced in all she does. Gail is a graduate of York Technical Institute with a diploma in Travel and Tourism. She has participated in a short term youth mission trip and volunteers regularly in the children’s ministry program at her local church. She enjoys spending leisure time with her husband, two children and yellow lab.

Kathy Veit is Director of Sales and Account Management for MTS TRAVEL. She has over 30 years experience in the travel industry with over 20 years in senior leadership roles including Operations, Client Services, Sales and Organizational Development.

She had a 25 year career with Rosenbluth International, a recognized leader in service in corporate travel. She served as Vice President of Operations, from 1985 – 1991, with responsibility for all locations nationwide. During her tenure, the company grew from 12 to over 200 locations and was named “Service Company of the Year” by Tom Peters.

She implemented a successful re-engineering project of their reservations process which resulted in increases in quality and productivity. From 1991 – 1994, Kathy served as Vice President of Quality and Organizational Development, which included responsibility for their Total Quality Management initiative, Training and Human Resources. During this time, the company was named one of the “Top Ten Companies to Work for in America”. Having a passion to develop leaders to understand the impact corporate culture has on service, she did extensive public speaking engagements during this time as well. From 1994 – 2000, Kathy served as Senior Vice President of Global Operations and Organizational Development, where she had responsibility for 4,000 people and all locations world-wide. With continued aggressive growth, the operation grew to 400 locations in 27 countries, serving many Fortune 500 companies on a global basis, and became the 2nd largest corporate travel agency in global presence.

After Rosenbluth, one of her consulting roles led to a position with McGettigan Partners, a group travel agency in Philadelphia, as their Vice President of Client Services and Quality Improvement Officer.

In 2002, Kathy left the travel industry to go into full time Christian service. After serving in two ministries, she joined MTS TRAVEL in January 2005, to establish a presence in Orlando for the organization. She feels the Lord truly opened this door for her to combine her business and travel expertise in serving the Christian community. In 2007, she was promoted to General Manager for Mission Agency accounts and in 2010 to her current role.

Kathy is recognized as a “can do” leader who builds high performance teams to exceed customer expectations. In her free time, Kathy serves as Sunday School Superintendent for her church and is on the church board. She is also active in the Central Florida Christian Chamber of Commerce. She and her husband, Gary, have been married for 34 years. They enjoy their 4 dogs, shopping, and, of course, traveling!